funpkr Privacy Policy

This Privacy Policy applies to funpkr — an online casino and sports betting platform operating at funpkr.net and all associated subdomains and mobile interfaces (collectively, the "Platform"). References to "funpkr", "we", "us", or "our" throughout this Policy refer to the company operating the funpkr Platform under an international gaming licence.

This Policy applies to all personal data that funpkr processes in connection with your use of the Platform — including data collected at registration, during KYC verification, through payment processing, through your ongoing use of casino games and sportsbook features, and through your interactions with our customer support team.

This Policy applies to all Players, including Pakistani players accessing funpkr from anywhere in Pakistan — Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and all other locations. funpkr serves Pakistani players as a primary market and this Policy reflects the specific data practices relevant to Pakistani users, including the use of CNIC for identity verification and JazzCash/EasyPaisa for payment processing.

funpkr collects personal data across several categories. The table below sets out the categories of personal data we collect, examples of the specific data within each category, and the stage of your interaction with funpkr at which collection occurs.

funpkr does not collect sensitive personal data beyond what is strictly necessary for identity verification and regulatory compliance purposes. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data (beyond CNIC photograph for identity matching), biometric data for any purpose other than KYC face-match, health data, or data concerning sexual orientation.

funpkr uses the personal data we collect for the following specific purposes:

To create and manage your funpkr account; to authenticate your identity at login; to process your deposits and withdrawals via JazzCash, EasyPaisa, and other accepted payment methods; to maintain your PKR wallet balance; to allow you to access and use casino games, live dealer tables, and the sportsbook; and to administer your bonus entitlements and wagering progress.

To comply with the obligations imposed on funpkr by its international gaming licence, including: KYC and age verification (confirming you are 21 or over); anti-money laundering (AML) monitoring and reporting; fraud prevention and detection; sanctions screening; and the maintenance of legally required records of transactions and player activity.

To monitor player behaviour for indicators of problem gambling; to administer responsible gaming tools you have activated (deposit limits, self-exclusion); to fulfil obligations to protect vulnerable players; and to comply with regulatory responsible gaming requirements, including interaction restrictions and enhanced monitoring thresholds.

To respond to your queries, complaints, and support requests; to investigate and resolve disputes; to maintain records of communications for quality assurance; and to train our support team using anonymised interaction data.

To detect, investigate, and prevent fraudulent, abusive, or illegal activity on the platform; to protect the integrity of our games and sportsbook; to identify and block prohibited multi-account behaviour; and to monitor for payment fraud and chargeback abuse.

To understand how Players use funpkr and which features are most valued; to identify technical issues and performance bottlenecks; to improve the user experience for Pakistani players; and to inform decisions about new game additions, feature development, and responsible gaming tooling enhancements. Analytics are performed on aggregated or anonymised data wherever possible.

To send you promotional offers, bonus notifications, and platform news via your registered mobile number or email address, where you have provided consent to receive such communications. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe link in any email communication. Withdrawal of marketing consent does not affect funpkr's ability to send you transactional communications (deposit confirmations, withdrawal notifications, security alerts) which are sent regardless of marketing preferences.

funpkr processes your personal data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to perform the contract between you and funpkr — operating your account, processing payments, providing access to games, and administering bonuses.
• Legal Obligation: Processing required to comply with funpkr's legal obligations — KYC and age verification, AML monitoring, regulatory reporting, and the maintenance of legally required records.
• Legitimate Interests: Processing conducted for funpkr's legitimate business interests where these are not overridden by your privacy interests — fraud prevention, platform security, responsible gaming monitoring, customer support, and analytics.
• Consent: Processing conducted on the basis of your consent, specifically: marketing communications. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing.

funpkr does not sell your personal data. We share personal data with third parties only in the following specific circumstances:

We share data with carefully selected third-party service providers who process data on funpkr's behalf under written data processing agreements. These include: identity verification and KYC service providers; payment processing partners (including those facilitating JazzCash and EasyPaisa transactions); game software providers where technically necessary for game delivery; customer support platform providers; and cloud hosting and infrastructure providers. All service providers are contractually bound to use data only for the specified purpose and to maintain appropriate security standards.

funpkr may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or other government bodies where required by law, court order, or regulatory instruction. funpkr will not notify you of such disclosures where doing so is prohibited by law or would prejudice an investigation.

In the event of a merger, acquisition, restructuring, or sale of all or part of funpkr's business, personal data held by funpkr may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to the applicable privacy terms before the transfer takes effect.

Due to the nature of the funpkr platform and the requirements of our gaming licence, identity verification (KYC) is a regulatory obligation. The following applies specifically to KYC data collected from Pakistani players:

For Pakistani players, KYC data collection includes: both sides of your Computerised National Identity Card (CNIC); a dated selfie photograph holding your CNIC; and where applicable, proof of payment method (e.g., your registered JazzCash number) and/or source of funds documentation for high-value transactions.

Your CNIC and associated KYC documents are used exclusively for: confirming your legal identity; verifying that you are 21 years of age or older; confirming that the name on your payment accounts matches your registered identity; complying with anti-money laundering regulations; and preventing identity fraud and account impersonation.

KYC documents are stored in an encrypted, access-controlled secure environment. Access to KYC data is restricted to authorised compliance personnel and is subject to strict access logging. KYC data is not accessible to general platform staff, game providers, or marketing personnel.

Pursuant to gaming regulatory and AML legal requirements, KYC data is retained for a minimum period of five (5) years following the closure or permanent suspension of your funpkr account. After the mandatory retention period, KYC data is securely deleted or irreversibly anonymised.

funpkr processes payment data in connection with deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Payment data collected includes your registered mobile number for mobile wallet payments, your bank account details for bank transfer payments, and transaction reference numbers and amounts.

Payment data is used for the following purposes: to process your deposit and credit your funpkr PKR wallet; to process your withdrawal and credit your nominated payment account; to match payment transactions to your funpkr account for KYC consistency checks; and to maintain transaction records as required by our regulatory obligations.

funpkr does not store your full JazzCash or EasyPaisa account PIN or password. Payment authorisation for JazzCash and EasyPaisa transactions is conducted through the respective payment provider's own interface and authentication system. funpkr receives confirmation of successful payment — not your payment credentials.

funpkr uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device when you access funpkr. The following categories of cookies are used:

These cookies are essential for the Platform to function and cannot be disabled. They include: session authentication tokens that keep you logged into your funpkr account; security cookies that protect against cross-site request forgery; and load balancing cookies that ensure stable platform performance. These cookies do not require your consent as they are technically necessary for the service you have requested.

These cookies enable enhanced functionality and personalisation, including: remembering your language preference and display settings; remembering your last-viewed game categories; and storing your preferred lobby view. Disabling these cookies may affect the quality of your experience but will not prevent access to the Platform.

funpkr uses analytics cookies to understand how Players use the Platform — which pages are visited most frequently, where players navigate from the homepage, session duration patterns, and feature engagement rates. This data is used in aggregated, anonymised form to improve the Platform. You may decline analytics cookies without affecting platform access.

You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Blocking all cookies will affect Platform functionality, particularly session authentication. On mobile browsers (Chrome for Android, Samsung Internet), cookie settings are accessible through the browser's privacy menu.

funpkr implements technical and organisational security measures appropriate to the nature of the personal data we process and the risks associated with its processing. These measures include:

• TLS 1.3 Encryption: All data transmitted between your device and funpkr is encrypted in transit using TLS 1.3 with 256-bit AES encryption.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash function. Plain-text passwords are never stored on funpkr's systems.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Access to sensitive data categories (KYC documents, financial records) is further restricted to authorised compliance and finance personnel with individual access logging.
• Infrastructure Security: funpkr's platform infrastructure is hosted in data centres with physical security controls, network intrusion detection systems, and regular vulnerability scanning.
• Two-Factor Authentication: funpkr supports two-factor authentication for Player accounts via SMS OTP, adding an additional layer of account access security beyond the password.
• Penetration Testing: funpkr conducts periodic penetration testing and security audits of platform systems to identify and remediate vulnerabilities.

funpkr retains personal data for the periods set out below. These periods reflect the minimum retention required under gaming regulatory and AML legal obligations and funpkr's legitimate operational needs. Data is securely deleted or irreversibly anonymised at the end of the applicable retention period.

Where you request deletion of your data before the end of the applicable retention period, funpkr will delete or anonymise all data not subject to a legally mandated retention obligation. Data subject to legal retention obligations will be retained for the mandatory period and then deleted.

Depending on the data protection law applicable to your situation, you may have some or all of the following rights in relation to your personal data held by funpkr. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

funpkr will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by up to an additional 60 days, with notification to you. Data rights requests are fulfilled free of charge except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

funpkr is an international platform and your personal data may be transferred to and processed in countries outside Pakistan. These countries may include the jurisdiction in which funpkr's operating licence is issued and the locations of funpkr's third-party service providers, including cloud hosting infrastructure, KYC verification services, and payment processing partners.

Where personal data is transferred internationally, funpkr ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. These safeguards include: contractual clauses requiring the recipient to maintain data protection standards equivalent to those applicable under funpkr's regulatory framework; adequacy assessments of recipient country data protection laws; and use of data processing agreements with all third-party recipients.

By using funpkr and agreeing to this Privacy Policy, you consent to the international transfer of your personal data in accordance with the safeguards described in this section.

funpkr is strictly intended for adults aged 21 years and over. The Platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. Age verification through CNIC is a mandatory step in the funpkr KYC process precisely to enforce this restriction.

If funpkr becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently suspended. If you believe that a person under 21 has registered or used funpkr, please notify us immediately at [email protected].

funpkr reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — changes that affect how we use your data, what data we collect, or your rights — we will provide advance notice via your registered mobile number or email address, with a minimum of 14 days' notice before the amended Policy takes effect.

Minor amendments — including typographical corrections, restructuring of sections for clarity without substantive change, and updates required by regulatory changes that do not alter the substance of our data practices — may be made without advance notice and take effect upon publication on the funpkr website.

The "Last Updated" date at the top of this Policy reflects the date of the most recent amendment. We encourage you to review this Policy periodically. Your continued use of funpkr after the effective date of any amended Policy constitutes acceptance of the amended terms.

For all queries, concerns, or requests relating to this Privacy Policy or funpkr's data practices, please contact us through the following channels:

• Email (Privacy / Data Requests): [email protected] — use the subject line "Privacy Policy Query" or "Data Rights Request" for faster routing.
• Live Chat: Available 24 hours a day, 7 days a week on the funpkr Platform. Accessible from the login page without account access for general queries.
• Response Timeframe: funpkr aims to acknowledge all privacy-related emails within 48 hours and to provide a substantive response within 30 calendar days.

If you have a formal complaint about funpkr's data practices that has not been resolved through the above channels, you may escalate your complaint to the data protection supervisory authority in the jurisdiction applicable to your situation, or to funpkr's gaming licence regulatory authority where the complaint relates to data practices required under the licensing framework. Details of the applicable supervisory authority are available upon written request to the support email address.